What we do
Six service areas, one accountable team
From the workshop bench to the customer’s door, we cover the practical work that keeps medical devices moving, maintained and accounted for.
Biomedical engineering
Back-to-bench and field-based repair, maintenance and technical support, delivered by experienced, time-served engineers.
Asset & demo management
Tracking, care and traceability of demonstration and loan devices, using passive and active tracking technologies.
Storage & inventory
Secure storage and inventory management, keeping devices ready and accounted for between deployments.
Transport Solutions
Network and dedicated-vehicle logistics, including next-day options and customs support, for loads from 1kg to 14 tonnes.
Homecare support
Support for devices in home settings, extending lifecycle care beyond the clinical environment.
QA/RA & managed services
Quality assurance, regulatory awareness and project management wrapped around every service we deliver.
Product lifecycle
Support that follows the device, not just the fault
Our services map onto the stages a device actually moves through, so responsibility doesn't fall between providers.
- 01
Deployment
Demonstration and loan devices are prepared and tracked from the moment they leave storage, supported by dedicated project management.
- 02
In-service support
Back-to-bench and field biomedical engineering keeps devices operating, with homecare support extending cover beyond the clinical setting.
- 03
Movement
Dedicated and network transport moves equipment between sites, engineers and customers, with real-time tracking throughout.
- 04
Storage & traceability
Secure storage, inventory management and passive or active asset tracking keep every device accounted for, overseen by QA/RA discipline.
Transport Solutions
A vehicle for every load, from 1kg to 14 tonnes
Specialised courier services alongside a dedicated fleet, sized to the job rather than the other way around.
- ADR / hazardous goods transport
- Fragile items handling
- Large and small load capability, 1kg – 14,000kg
- Real-time tracking and notifications
| Vehicle | Capacity | Max load |
|---|---|---|
| Short wheelbase | 1 x pallet | 400kg |
| Medium wheelbase | 3 x pallet | 850kg |
| Long wheelbase | 4 x pallet | 1,100kg |
| 7.5t HGV | 12 x pallet | 2,500kg |
| Flatbed HGV | 14 x pallet | 14,000kg |
| 18t rigid | 16 x pallet | 9,000kg |
| Low-loader | 4 x pallet | 1,100kg |
| 5m flatbed | 5 x pallet | 1,100kg |
| Luton taillift | 4 x pallet | 700kg |
| Curtain Luton | 6 x pallet | 800kg |
| Hi-ab 26t HGV | 14 x pallet | 1,400kg |
How we start
Bespoke service design
Consistently meeting customer requirements by creating a tailored, documented service, validated before launch.
- 01
Requirements
- Customer requirements
- Historic experience
- Best practice
- Regulatory requirements
- 02
Service design
- Design processes
- Create wrap-around service
- Document procedures
- Mitigate process risks
- 03
Process validation
- Process auditing
- Verification (repeatability)
- Validation (requirement)
- Service evaluation
- 04
Approval & launch
- 360 Biomed sign-off
- Customer sign-off
- Service launch
- On-going consultancy
Get in touch
Tell us what your devices need
Share a little about your requirement and our commercial team will follow up.